Refund and Returns Policy

At AREWX LLC, we want you to be completely satisfied with your purchase. We offer free returns and exchanges on eligible items, with customers responsible only for any personal transportation or gas costs associated with dropping off returns. Please read below for full details on our policy.

1. Return and Exchange Eligibility

We accept returns and exchanges on items within 30 days of delivery, provided they meet the following criteria:

  • Condition: Items must be unworn, unwashed, and in their original condition with tags and packaging intact.
  • Non-Returnable Items: Certain items, such as final sale items, gift cards, and some clearance items, are not eligible for return or exchange.

If you received a defective or incorrect item, please contact us at [email protected] for assistance.

2. Free Return Process

We offer free returns and exchanges for eligible items. Follow these steps to start the process:

  1. Contact Us: Reach out to us at [email protected] with your order number, details of the item, and reason for the return or exchange.
  2. Return Authorization: Our team will review your request and provide return instructions, including a prepaid shipping label if applicable.
  3. Ship the Item: Pack the item securely and drop it off at the designated carrier location. While the return shipping is free, customers are responsible for their own transportation or gas costs associated with drop-off.

Upon receiving your returned item, we will inspect it and process your refund or exchange.

3. Refunds

Once we receive and approve your return, a refund will be issued to your original payment method within 5–10 business days. You will receive an email confirmation once your refund has been processed.

3.1 Refund for Shipping Fees

Initial shipping fees are non-refundable, except in cases where we made an error with your order, such as sending a defective or incorrect item.

4. Free Exchanges

We are happy to offer free exchanges for eligible items if you need a different size, color, or item. Please contact us to initiate the exchange process. We’ll send you a prepaid shipping label and ship the replacement item once we receive your original item.

5. Damaged or Incorrect Items

If your item arrived damaged or incorrect, please contact us within 7 days of receiving your order at [email protected]. Include your order number and photos of the item to help us resolve the issue quickly. We will provide a replacement or refund as needed.

6. European Union Right of Withdrawal

Customers in the European Union have the right to withdraw from their purchase within 14 days of receipt without providing a reason. To exercise this right:

  1. Contact Us: Email [email protected] with your order details and a statement of your wish to withdraw.
  2. Return the Item: Return the item within 14 days of notifying us. Customers are responsible for any gas costs associated with the return drop-off.

Once we receive the returned item in its original condition, we will issue a full refund, including standard shipping costs.

7. Additional Questions

If you have further questions about our Refund and Returns Policy, please contact us at [email protected] or +1 (716) 559-8883. We are here to help and make your shopping experience as easy as possible.

Thank you for choosing AREWX LLC!