1. What products does AREWX LLC sell?

  • We specialize in high-quality swimwear, including bikinis and one-pieces, designed for both style and comfort. Our collections are available worldwide with fast shipping and secure payment options.

2. Where do you ship?

  • We ship worldwide! For U.S. orders, we use domestic carriers to ensure quick delivery. International orders are also shipped promptly, though they may be subject to customs duties or taxes in the destination country.

3. How long will it take to receive my order?

  • U.S. Orders: Typically arrive within 3-7 business days.
  • International Orders: Generally take 7-15 business days, depending on the destination and customs processing.
  • For up-to-date tracking, please check the confirmation email you received after placing your order.

4. What payment methods do you accept?

  • We accept major credit cards, PayPal, and other payment methods available at checkout. All transactions are processed securely to ensure your personal information remains safe.

5. Can I cancel or change my order?

  • If you need to cancel or modify your order, please contact us immediately at [email protected]. We’ll do our best to assist, but if your order has already been processed, we may not be able to make changes.

6. What is your return policy?

  • We accept returns on unworn, unused items with original tags and packaging within 30 days of delivery. Customers are responsible for return shipping unless the item is defective or we sent the wrong item.
  • For EU Customers: You have a 14-day right of withdrawal to return your order without giving a reason. To initiate a return, please contact us at [email protected].

7. How do I initiate a return?

  • To start a return, email us at [email protected] with your order number and reason for the return. Our team will provide instructions on how to send your item back. Once we receive it, we’ll process a refund to your original payment method.

8. Do you offer exchanges?

  • At this time, we do not offer direct exchanges. If you’d like a different size or style, we recommend returning the original item for a refund and placing a new order.

9. What should I do if I received the wrong or a defective item?

  • We’re here to help! If you received an incorrect or defective item, please reach out to us at [email protected] with your order number and photos of the item. We’ll work quickly to resolve the issue.

10. How can I track my order?

  • Once your order ships, you’ll receive an email with a tracking number. You can use this number to track your package on our website or through the carrier’s tracking page.

11. Do I have to pay customs duties or taxes for international orders?

  • Some countries may charge customs fees or import taxes. These fees vary and are the responsibility of the buyer. We recommend checking with your local customs office to understand potential fees before placing your order.

12. Is my personal information secure?

  • Yes, we prioritize the security of your personal information. All payments are processed through secure systems, and we use the latest technologies to protect your data. For more details, please see our Privacy Policy.

13. How can I contact customer service?

  • You can reach us at [email protected] or +1 (716) 559-8883. Our customer service team is here to assist you with any questions or issues.